Paim & Co · Systems Consulting

We help small businesses outperform big ones.

A modern systems consultancy for owner-operated businesses. We design the operating layer beneath your business — the strategy, stack, and processes that move the numbers that matter.

Paim & Co · AI Agents

Hire digital staff. Skip the payroll.

AI agents that handle the admin you don't want to hire for. Quoting, scheduling, follow-ups, invoicing — done 24/7 at a fraction of what a person costs.

Paim & Co · Operating Layer

The whole operating layer. Done properly.

CRMs, automations, dashboards, integrations, AI. Whatever your business actually needs — built to fit how you work, fully owned by you when we're done.

Paim & Co · Modern Ops

A new shape of consulting.

Strategy, systems, and the build itself — all under one roof. Diagnosis to delivery in weeks, not quarters. You receive a working business, not a recommendation.

ServiceM8 HubSpot Xero Claude n8n Pipedrive Make Gmail Zapier Notion Slack OpenAI MYOB Airtable Twilio Outlook Calendly Stripe ServiceM8 HubSpot Xero Claude n8n Pipedrive Make Gmail Zapier Notion Slack OpenAI MYOB Airtable Twilio Outlook Calendly Stripe
Times are changing

The same tools that built the biggest companies are now available to you.
The owners who figure this out first will quietly take the market.

What we do

Strategy, systems, and the build itself.

A new shape of consulting. We diagnose the operation, design the system, assemble the stack, and install it end-to-end. The thinking and the building, under one roof. You receive a working business, not a recommendation.

Diagnosis & strategy

Where the leaks are, what to fix first, what to build, what to ignore. Operator-level thinking on growth, margin, and ops.

Ops audit Growth plans Pricing

Systemisation

Turn the "stuff in your head" into documented systems that anyone on your team can follow. Operations that run without you.

SOPs Playbooks Dashboards

CRM & client systems

Set up, migrate, or rebuild your CRM properly. Pipelines that match your actual sales process, not a generic template.

HubSpot Pipedrive ServiceM8

Workflow automation

Stop doing repetitive admin. Automate quoting, scheduling, invoicing, follow-ups, reporting — anything that runs on rules.

n8n Make Zapier

AI agents

Digital staff that handle real work — quoting, triage, customer service, internal Q&A. Built around your workflow, not the other way around.

Claude GPT Custom

Email & comms systems

Automated email sequences, customer comms, reminders, templates. The stuff that's keeping a staff member busy that shouldn't be.

Gmail Outlook SMS
Live build / Trades client

One hire costs $95k. Ours costs $26k.

Hiring a staff member: $95k salary + super + leave + recruitment + management overhead. Works 38 hours a week. Does one job.

Hiring us: $26k a year all-in. Works 24/7. Replaces three to four admin roles. Pays for itself month one.

~$60k
Annual admin saved
20+hrs
Owner time back / week
What changes

The numbers that actually move.

Every engagement is measured against the operating metrics that matter to your business. Strategy is the input. P&L is the proof.

PAYROLL

Lower wages, same output

Replace the admin work quietly eating your payroll. Done overnight, for a fraction of what a person costs.

~$60k
Annual admin saved
SALES

More jobs won, faster

Quote in minutes. Follow up automatically. Reply to enquiries while you sleep. Speed beats size, every time.

faster
Quote turnaround
CASHFLOW

Cash in the bank sooner

Invoicing the day the job finishes. Reminders that don't need a person to send them. Money in faster.

−12 days
Debtor days reduction
AUTONOMY

Runs without you

Take a week off. The systems handle the work. You stop being the bottleneck and start being the owner you set out to be.

20+ hrs
Owner time back / week
MARGIN

Beat big players on price

Run leaner than the incumbents. Undercut them and still make better margin. They can't follow you down.

+18%
Typical margin uplift
MOAT

Edge that compounds

Off-the-shelf software flattens every business that uses it. A custom layer is a moat that grows the longer you use it.

Owned outright
First-year ROI
11×

What our typical install returns in year one alone. Then it keeps running. Forever.

Broker firm / 6 weeks live

Software shaped to your business — not the other way around.

Most software flattens every business that uses it. You end up bending your operation to fit the platform.

We build the opposite. Custom systems that fit your exact workflow, integrate with the stack you already run, and hand over fully owned. No platform tax, no lock-in.

3-6 wks
Build to live
100%
You own the IP
How we work

Five things that make us different.

01

Operators, not consultants

We've built and run service businesses ourselves. We speak owner — wages, margin, cashflow, hours — not framework. We've sat in the chair you're sitting in.

02

Outcomes, not tech

We don't sell AI. We don't sell software. We sell business outcomes you can put on a P&L. The tech is invisible plumbing.

03

Fixed price, fixed scope

One number on the proposal. No hourly billing, no retainer creep, no scope-of-work bloat. Pays for itself in weeks or we got the diagnosis wrong.

04

Diagnose first, always

Half a day in your business before we quote. We map operations, find the real leaks, then propose. No discovery tax. No deck. Just a clear scope and a number.

05

Hand over, walk away

You own everything we build. The system, the code, the IP. We host and maintain because it's cleaner — but the offramp is always there. No lock-in.

"It's like hiring three staff without hiring three staff. Pays for itself month one. After that, it's free."
"
Owner, Broker Firm 6 weeks after install · Sydney
How it works

Diagnose. Build. Install. Then we get out of your way.

01

Diagnose

Half a day in your business. Map operations, find the biggest leaks, price the fix.

Half a day · No charge
02

Build

Build the system against your real stack. Custom-fit, not a generic template.

3-6 weeks · Fixed price
03

Install

Live in weeks. Team trained, documented, bulletproofed over 60 days. Then you own it.

60 days · Fully handed over
Built by operators Not consultants. Not developers.
Why this exists

Most consultancies sell 'advice'. We build outcomes.

The existing options for SMB owners are broken. Traditional firms are expensive and slow. The dev shops don't understand business. The AI agencies sell technology nobody asked for.

Owners need a firm built around how they actually work. Fast, direct, outcome driven, with skin in the game. So we built one.

$1M Founder year-one revenue
4yrs Operating in service businesses
0 Retainers or discovery fees
Get in touch

The owners who figure this out first will quietly take the market.

Half a day on the phone or in your office. No charge, no deck, no pitch. If we can find money in your business, we'll show you where.

Book a call